Shipping and Returns
Shipping and Returns.
Orders are now dispatched by Royal Mail and shipping costs start at £3.99 and go up to £4.99 for Royal Mail Signed for / 48/72 hour tracked services.**
48/72hr tracking is from the date of dispatch not the date of order.
Tracking will be provided by email on day of dispatch.Our orders will generally be dispatched 1-5* working days from the date you place your order although it's normally the quicker end of the time scale.
We are able to send parcels to the Rest of the World up to 2kg which will be quoted at checkout. If you are not able to checkout please contact us for a quote for shipping the items you require in your order.
If the order goes over that weight an option for shipping will not be provided.
*Sensory Rice is all lovingly made from scratch each weekend so delivery on these items may take up to 5 working days depending on when the order is placed but we endeavour to ensure this is quicker for you.
**Please note that if we have items which are larger than the maximum size for Royal Mail we will use another tracked service.
If you are ordering for a special occasion please let us know so we can ensure the items are delivered to you before the date you need them. We will always endeavour to go above and beyond to get you what you need for when you need it but we need to know! Orders placed as normal with no notes or contact will be dispatched within the normal 1 to 5 working days.
There is a notes section during checkout where you are able to detail a safe place or a neighbour for delivery of your parcel if you are not in.
Tracking will show for items where delivery has been attempted or is successful.
If for any unforeseen reason an item becomes temporarily unavailable for immediate posting, you will be notified via phone and/or e-mail.
In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt. Any returns agreed after this period of time will receive gift vouchers as a refund.
If the unwanted items are returned in their original condition we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required.
You will be responsible for the payment of the return postage of the unwanted goods.
Original shipping charges are non-refundable.
We are not able to accept the return of opened goods unless in perfect condition and we shall not accept part used goods.